English Deutsch Espaņol
Shopping Cart
0 items
Contact Us
E-mail:uggsaleservice@gmail.com
EMS:uggsaleservice@gmail.com

  FAQ & Help



UGG Boot Size

Ugg boots are designed to be worn bare-fit, providing luxurious feel of sheepskin against your skin. Because of the unique properties of wool fibres, the boots will mould to the shape of your feet, resulting in unique personal fit that can not be substituted by any other footwear.

Initially, the ugg boots and other sheepskin footwear should fill snug/firm around your fit. This will allow the wool to compress and for the boot to change its shape to fit with the unique form of your foot, resulting in the perfect fit and maximum feeling of warmth and comfort, provided by the premium quality materials used in SNUG Australia footwear.

If you are not sure about your size, just measure your biggest foot from the back of the heel to the tip of your longest toe and use this measurement and the size chart below to workout your size. For example, if your biggest foot measures 25.4 cm (10") you should select AUS Men's size 7 or AUS Ladies size 9.

Our ugg boots and slippers are available in full sizes only. If your feet fall between the sizes, we suggest you go up to the next size. Otherwise, choose your regular shoes size. Please do not go down in size.



U.S.
Canada
Europe Mexico Japan U.K.
 
Select a size in one category, the others will change to match.
 
Australia Korea inches centimeters
cm
millimeters
mm


Women's Shoes

U.S. U.K. E.U. Japan CM
5 3.5 36 220 22.0
5.5 4 36.5 225 22.5
6 4.5 37 230 23.0
6.5 5 37.5 235 23.5
7 5.5 38 240 24.0
7.5 6 38.5 245 24.5
8 6.5 39 250 25.0
8.5 7 39.5 255 25.5
9 7.5 40 260 26.0
9.5 8 40.5 265 26.5
10 8.5 41 270 27.0
10.5 9 41.5 280 28.0
11 9.5 42 285 28.5
11.5 10 42.5 290 29.0
12 10.5 43 295 29.5

Infants'

U.S. U.K. E.U. Japan CM
2&3 2 18 130 13.0
4&5 4 20.5 140 14.0
6 5 22.5 145 14.5
7 6 23.5 150 15.0
8 7 25 155 15.5
9 8 26 160 16.0

Toddlers'

U.S. U.K. E.U. Japan CM
6 5 22.5 145 14.5
7 6 23.5 148 14.8
8 7 25 150 15.0
8.5 7.5 25.5 155 15.5
9 8 26 160 16.0
9.5 8.5 26.5 163 16.3
10 9 27 165 16.5
10.5 9.5 27.5 168 16.8
11 10 28 170 17.0
11.5 10.5 28.5 172 17.2
12 11 29 175 17.5
12.5 11.5 29.5 178 17.8
13 12 30 180 18.0
13.5 12.5 30.5 185 18.5

Big Kids'

U.S. U.K. E.U. Japan CM
1 13 31 190 19.0
1.5 13.5 31.5 195 19.5
2 1 32 200 20.0
2.5 1.5 32.5 205 20.5
3 2 33 208 20.8
3.5 2.5 33.5 210 21.0
4 3 34 215 21.5
4.5 3.5 34.5 218 21.8
5 4 35 220 22.0
5.5 4.5 35.5 223 22.3
6Y 5 36 225 22.5

Footwear Sizing Guide

If you are unsure which shoe size to purchase, please follow the following steps:

  1. 1. Draw a straight line, longer than your foot, on a piece of paper.
  2. 2. Place the paper on a flat surface. Stand on the line with your heel and longest toe centered on the line. If measuring a child's foot, it may be easier to hold the paper up to their foot.
  3. 3. Place a mark on the line at the tip of the longest toe and at the back of the heel.
  4. 4. Repeat steps 1-3 for the other foot.
  5. 5. Measure the distance between the marks. Taking the larger of the two measurements, use the conversion chart to find your correct shoe size.





Return & Exchange:

For Return: If you want to return your items, please notify us by email stating the reason for the return within 10 days of receipt. Please contact us at first to obtain the return address. The postage cost is not reimbursed. The refund will be reimbursed to your credit card account within 10 days after we receiving the returns. The 5 USD shipping fee and a 15% restocking fee will be deducted from the refund amount, so please contact us with all your questions and concerns before placing your order. Please send back the returns by insured airmail; we will not be responsible for any loss and damage of return shipments. For Exchange: Exchanges are only allowed for the items which are defective or damaged upon receipt or the items do not fit. Exchanges are not subject to a restocking fee. Items must be returned within 7 days of delivery and the customer is responsible for all the shipping charges caused by the whole exchange process. All items can only exchange for equal price replacement, please be aware that we will issue the replacements only after your returns have been received.




Shipping Methods

Free Shipping




Boot Care

How to look after your boots:

To help prevent initial staining and prolong your adventure with your sheepskin footwear, before use we suggest using a reputable Water & Stain Repellent and apply as per instructions.

* Always dry you sheepskin footwear out of direct sunlight and not in direct artificial heat.

* Lightly brush in one direction with a very soft bristle suede brush to enhance natural nappa look.

* We recommend you do not wear your Sheepskin Footwear in Snow, Ice or Heavy Rain. With general respect for your sheepskin footwearyou will enjoy a long and happy partnership in Comfort with your Aussie Sheepskin Footwear.

* Never put into washing machine!

*Washing and Cleaning Instructions:

Water resisting
Your Ugg Boots are not waterproof so you will need to waterproof them by UGG? Water & Oil Repellent spray. Just spray your boots, allow 10 min to dry and wear them away! Waterproofing your sheepskin boots will protect your boots from cooking oil, dirt or water and increase their life. Be aware though, that once your footwear get wet, you need to apply another coat after they have dried. The first time this coating is applied should ideally be when the footwear is new.

Washing the uggs
Wet entire boot or shoe with cold water. UGG? Shampoo & Conditioner to a clean sponge or soft brush.
Clean entire area thoroughly and evenly. You might use an old toothbrush to help in the washing process. Once you have washed and rinsed the footwear in cold water, place them in your washing machine and put it on a spin cycle for a few minutes just to get rid of the excess water.
Reshape by stuffing with paper towel.
Allow to dry naturally and slowly - DO NOT dry in direct heat or sunlight.
You will notice once the footwear have dried that they have shrunk slightly but this is normal. After wearing them for an hour or so, they will go back to the normal, warm and comfortable state you are used to and at the same time, be clean.

Please remember:
DO NOT SOAK if possible
DO NOT USE FABRIC CONDITIONER
DO NOT USE ANY ARTIFICIAL HEAT TO DRY
DO NOT DRY IN DIRECT SUNLIGHT
DO NOT DRY CLEAN

Removing the stains
If you have a grease stain on your footwear, use a razor or sharp knife to scrub some powder from a white chalk over the stain, leave it for a few minutes. Then blow away the access chalk and with your hand, gently rub the stain. Repeat this a few times until the stain has almost disappeared. For extremely tough stains you can gently rub the stain with sandpaper but beware that this may take the colour away.

Removing Rain Spots
Sometimes you can get what we call "spotting" where the footwear have come into contact with a few drops of water. You can usually eliminate this by folding the footwear onto itself, that is skin against skin, and gently rub it together.




UGG Packaging